Careers
- 24/7 Live Answering
- No Outsourcing
- US-Based
- CRM Direct Booking
- 24/7 Live Answering
- No Outsourcing
- US-Based
- CRM Direct Booking
Join a Team That’s Built to Serve the Trades
At Plumbline, we do more than answer phones — we support the people who keep homes running and communities safe. Our team plays a direct role in helping plumbing, HVAC, and electrical businesses deliver fast, reliable service when their customers need it most.
Every call we take matters. Behind each one is a burst pipe, a broken AC, or an urgent electrical issue. It’s not just about answering — it’s about showing up with professionalism, empathy, and the urgency that tradespeople can count on.
We built Plumbline with the same grit and purpose we saw in the field. We know the challenges of running a service business, and we built a company culture that reflects what we valued: trust, teamwork, and real impact.
Why Work With Us?
- We’re Trades-Focused
Our team is trained specifically to support service professionals. We speak the language of plumbing, HVAC, and electrical work — because we’ve been there ourselves. - We’re Human-First
No scripts. No outsourcing. We keep it real with live, U.S.-based agents who care about doing the job right. - We Value Growth
We invest in our team through ongoing training, mentorship, and internal promotion. Whether you’re starting your career or looking to level up, there’s room to grow here. - We Work With Purpose
You won’t just be taking messages. You’ll be the calm voice during a customer’s emergency — the person who helps businesses keep moving, even on their busiest days.
What You Can Expect
At Plumbline, you’ll be part of a close-knit, supportive team that values dependability and takes pride in doing meaningful work. We’re big on collaboration, clear communication, and creating a workplace where every role matters.
- Flexible Scheduling
We know life happens. We offer shifts that work around your schedule, including evenings, weekends, and part-time options. - Clear Training. Real Support.
You won’t be thrown into the deep end. Our onboarding is structured, supportive, and tailored to help you succeed from day one. - Recognition and Respect
We see your effort, and we appreciate it. You’ll work with leaders who listen, encourage, and recognize great work.
Our Core Values
At Plumbline, our values don’t just sit on the wall — they guide how we work together every day:
- Relentless Reliability
We show up, follow through, and do what we say — every time. - Customer-Centric Excellence
We serve with care, accuracy, and a focus on real outcomes. - Integrity in Action
We stay honest, transparent, and respectful in every conversation. - Partnership for Growth
We support each other, invest in growth, and build careers that last.
Our Core Values
Plumbline isn’t just another job. It’s a place where your voice matters, your work is appreciated, and your impact is real. If you want to be part of a fast-growing company that’s rooted in purpose, built on trust, and designed to support others, this is your next step.
Let’s Chat. We’d love to meet you.